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Lingering customers just one hurdle as Starbucks eyes China growth


Starbucks Corp is on the rise in China with ambitious expansion plans but like any big new emerging market there are teething problems, not least of which is that customers love it so much, they stay for hours and hours and sometimes don’t even buy a drink.

Chief Executive Howard Schultz expects mainland China to overtake Canada as Starbucks’ second-largest market by 2014 and some analysts believe it could one day rival the United States as the company’s biggest market.

“For a decade the core business was expats and tourists. Without question, the core business today is Chinese nationals,” Schultz said ahead of a trip to Beijing and Shanghai to meet store managers.

The world’s biggest coffee chain is a symbol of Western affluence in a nation of tea drinkers. But the tendency for Chinese visitors to linger in cafes and their lower income levels means sales volumes are much smaller than the United States and other markets where taking drinks to go is the norm.

Xu Baoli, a 51-year-old stock trader in Beijing, said he visits Starbucks at least 10 times a month but doesn’t go for the coffee. He is taking a break, surfing the Internet and meeting with clients.

Observers note that Chinese customers will bring sometimes their own food to Starbucks and Xu admits that every so often he doesn’t bother to buy anything at all.

“I like the concept,” said Xu. “Chinese people used to think you needed a spoon and saucer to drink coffee. Now, walking around with a Starbucks cup in your hand has become a fashion statement for Chinese.”

With the U.S. market maturing, few prizes are as enticing as China and its population of more than 1.3 billion.

Starbucks entered China in 1999 and now has more than 570 stores in 48 cities. By 2015, it plans over 1,500 stores in 70-plus cities, though that would still only account for about half of China’s major cities and would be just a fraction of the 10,800 cafes in the United States.

“It could very well be exactly what’s happening with Yum,” Michael Yoshikami, chief executive of Destination Wealth Management, referring to KFC parent Yum Brands Inc.  The U.S. fast-food company got an early foothold in China and now gets more revenue from that market than any other.

And while Starbucks’ China cafes contribute less than 5 percent of company revenue, their store operating profit margins, at around 22 percent, are higher than U.S. cafes because they charge essentially U.S. prices in a market famed for its low labor and other costs.

HURDLES TO GROWTH

But even with that big silver lining, there are big impediments to growth including low incomes, rising costs and the fact that most Chinese don’t have a coffee habit.

The market is still small, with specialist coffee shops such as Starbucks booking sales of $358 million from mainland China in 2010, although that was up from $104 million in 2005, according to Euromonitor International. By comparison, the United States accounts for $8 billion in revenue for Starbucks.

Consumers in China drink an average of just three cups of coffee per year, according to an industry study, while for many Starbucks prices are simply out of reach.

Based on average wages in China, it would take 1.3 hours of work in the more affluent east of China to buy a Starbucks tall (12-ounce) caramel macchiato. That goes up to 1.6 hours in the west and 1.9 hours in central China, says Bernstein Research analyst Sara Senatore.

Affordability remains a top concern for analysts, who worry that as Starbucks’ expansion progresses beyond the country’s biggest cities it will be less able raise prices to protect margins.

But CEO Schultz said income has not been a barrier to growth, adding that Starbucks’ shops in non-core markets perform “as well or better” than stores in cities like Beijing and Shanghai, helped by pent-up demand.

Attracting quality employees when competition for skilled workers is intensifying as other chains also seek to expand, is also very difficult, says Paul French, chief China analyst for market research firm Mintel.

To that end, Starbucks has announced plans to launch a training program called Starbucks China University next year. It also will unveil a 1 million yuan ($159,000) fund that will provide emergency financial assistance for Starbucks employees.

Lisa Baertlein and Terril Yue Jones
Reuters

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Discussion

5 thoughts on “Lingering customers just one hurdle as Starbucks eyes China growth

  1. Reblogged this on Craig Hill.

    Like

    Posted by Craig Hill | April 19, 2012, 10:00 am
  2. Starbucks wants everyone to be addicted to coffee. I am not a Starbucks fan.

    Like

    Posted by savageindian | April 19, 2012, 11:15 am
  3. I don’t understand how a company that serve such a bad coffee – can be so big … the power in branding!!! Nothing they sell what I have tried is worth the money I paid. Terrible brad really and still they grow and grow. Are we consumers so easy to manipulate.

    Like

    Posted by viveka | April 19, 2012, 4:19 pm
  4. Agree with Viveka:overpriced,overpromoted,no individuality – why?One of the things I miss in China are those idependent quirky cafes from back home – even if Chinese coffee tends to be really bad, Starbucks is never going to substitute them

    Like

    Posted by oolung | April 19, 2012, 8:15 pm

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